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Services

Information contained here will be checked with the Service Owner or other appropriate owners once every four months actively by the Operations team.  Information can be updated whenever it is needed outside these formal reviews. 


Service Description

Service Policy(ies)Branding, Trademarks and VisibilityDomain, website and mail supportCore MonitoringAnalytics / StatisticsOLA and AgreementsData ProtectionHelpdeskPLM ProcessKPIs

eduroam

Service Owner: Miro Milinovic


eduroam Service Definition

 



eduroam Service Policy




eduroam branding information

eduroam logo trademark information.  Expires 06/09/26.

eduroam name trademark information.  Expires 07/06/26.



https://monitor.eduroam.org/index.php


eduroam Managed IdP Monitoring and Reporting

https://www.eduroam.org/where/

https://monitor.eduroam.org/index.php


https://cat.eduroam.org/

eduroam OLA (this is currently more of a resource inventory, will be reviewed in GN4-3)


OLA(18)002-eduroam Managed IdP OLA

GÉANT VM Service Description (0.14) and Backup Policy (0.2) apply.

Privacy Notice

See GDPR dashboard for T&I services ***WORK IN PROGRESS*** for more information.


Privacy Notice

See GDPR dashboard for T&I services ***WORK IN PROGRESS*** for more information.

Privacy Notice

See GDPR dashboard for T&I services ***WORK IN PROGRESS*** for more information.


data processing??

help@eduroam.org

GOC-SD-PROC-07: eduroam Helpdesk.  Owner: Toby Barber.

eduroam Helpdesk

N/A


eduroam Managed IdP Transition Timeline

European Top-Level RADIUS (ETLR) availability

Baseline: 99.9%

Target: 99.9%

Number of international authentications

760 million (for 2018)

10% annual increase

eduGAIN

Service Owner: Davide Vaghetti

eduGAIN Service Definition (SAML)

eduGAIN Service Policy

eduGAIN Branding and Visibility

eduGAIN website - supported by GÉANT IT.

eduGAIN technical website - supported by PSNC. 

eduGAIN wiki - hosted on GÉANT wiki and supported by GÉANT IT.
Confirm with T&M.https://technical.edugain.org/

eduGAIN OLA


**this is where all the details of the tools are**

Privacy Notice

See GDPR dashboard for T&I services ***WORK IN PROGRESS*** for more information.


DPA?

eduGAIN Service Support (SAML)

agreements for helpdesk??  Is there a GOC document akin to the eduroam doc?

N/A

Metadata Service (MDS) availability

Baseline: 99.5%

Target: 99.5%

% of all SAML2 identity federations

Baseline: 74%

FaaS

Service Owner: Davide Vaghetti


FaaS Service Description

FaaS Service Policy

FaaS Branding and Visibility
TBDTBDFaaS OLA

Privacy Notice

See GDPR dashboard for T&I services ***WORK IN PROGRESS*** for more information.


DPA?

FaaS User Support

agreements for helpdesk??

N/A

eduPKI

Service Owner: Reimer  Karlsen-Masur

eduPKI Service Definition

eduPKI Service Policy

eduPKI Branding and Visibility
eduPKI Monitoring and Reportinghttps://www.edupki.org/home/eduPKI OLA

Privacy Notice

See GDPR dashboard for T&I services ***WORK IN PROGRESS*** for more information.


DPA?

eduPKI User Support

agreements for helpdesk??

N/A



InAcademia

Service Owner: Michelle Williams

InAcademia Service Definition


InAcademia Service Policy

InAcademia Branding and Visibility

https://inacademia.org

Private Team Space: InAcademia Team Space Home

Public Wiki: InAcademia Home (Public)

NORDUnet/SUNET NAGIOShttps://stats.inacademia.org

- Final agreements (OLA, NREN, SaaS, etc)

https://inacademia.org/privacy-statement/

See GDPR dashboard for T&I services ***WORK IN PROGRESS*** for more information.

DPA: https://geant.app.box.com/file/510570908855

InAcademia User Support


Service Transition (to Production) Gate information is in the PLM Site

Availability of the InAcademia nodes

Baseline: 99.5%

Target: 99.5%

See also:  InAcademia Metrics and KPIs

eduTEAMS

Service Owner: Christos Kanellopoulos


eduTEAMS - Branding and Visibility

https://wiki.geant.org/display/eduTEAMS

https://www.geant.org/Innovation/eduteams

Zabbix being looked at but main monitoring carried out under nagios.terena.org


TBD

OLA(18)001-eduTEAMS-CESNET

OLA(18)003-eduTEAMS-SZTAKI

eduTEAMS - Operational Requirements

Privacy Notice

CESNET DPA (GÉANT internal access only).  Owner: Magdalena Rzaca.

MSA Sztaki DPA (GÉANT internal access only). Owner: Magdalena Rzaca.

Need to add Contract specific DPAs here.

eduTEAMS - Service Support

Support: support@eduteams.org

??

Web UI availability

Baseline: 99%

Target: 99%

Number of service providers

Baseline: 0

Target: 10

Memberships

OrganisationMembership OwnerPeriodCost and Invoicing
OpenID Connect FoundationChristos Kanellopoulos

Wireless Broadband Alliance??

Kantara


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