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This is a draft document for comments.

This document sets out the scope for eduGAIN Incident Response Coordination, which will be piloted from 1 July 2018 - 31 July 2019.  eduGAIN Incident Response coordination will be supported by edugain-support and a dedicated team of incident response experts.


A. Put in place team



Requirements
A1.

Define support team



B. Put in place service parameters


Requirements
B1.Scope
B2.Hours
B3.Supported users

C. Define workflow for team response.


Requirements
C1.global identifier for each incident
C2.incident type classification
C3.recognizing and escalating a security ticket
C4.ensuring the right people are added to communication chain
C5.supporting move to a secure channel
C6.supporting post incident communications and reporting

D. Select and implement support tools.


Requirements
D1.




E. Ensure eduGAIN policy and supporting templates are in place


Requirements
E1.

...






F. Implement support for testing.


Requirements
F1.