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Data loss: NO

OTRS tickets: 1 (in SWD queue)  0 in OTRS

Timeline


Time (CET)
03 Aug, 12:36

Issue Reported by Cristian Bandea on slack channel #techies

03 Aug, 13:40

Picked up by Konstantin Lepikhov on his return from lunch

03 Aug, 13:40

Massimiliano Adamo started looking into this because problem was related to memcache configuration which he introduced recently

03 Aug, 13:46

user-7da5d pointed out to CloudBolt and found the issue (wrong puppet environment)

03 Aug, 14:00

user-7da5d have switched off prod-idp01 VM leaving only prod-idp02 functioning, at least this restored IDP service operation

03 Aug, 14:43Sympa can't connect to CAMS - other servers affected (reported by Linda)




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