UPDATE ......From Tuesday 8 April 2025 we have changed the way that Single Sign-on works on this wiki. Please see here for more information:
Update
At the start of the month, send an email to oc@geant.org asking them to export the OTRS database - they have instructions for this. Currently they put it on test-msr.geant.net in the /tmp/ directory, it would be better if we get them to export it to test-dwarehouse01.geant.net in the /msr directory.
(Alternative to the above, ask Emma to do this.)
Unzip the file using gunzip into the same directory.
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