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The net.dante.otrs.OTRSProducer JAVA class take from one to three parameters, depending on the functionality required. Examples are as follows:

net.dante.otrs.OTRSProducer 60 - the number of minutes to subtract from the current time, in order to determine the date and time range of the tickets required.

net.dante.otrs.OTRSProducer 60 Yes - the number of minutes to subtract from the current time, in order to determine the date and time range of the tickets required. The second parameter can be either Yes or No and indicates whether you wish to select only Emergency, Planned and Internal maintenance tickets

net.dante.otrs.OTRSProducer "2017-09-01 00:00:00" "2017-09-30 23:59:59" Yes - The first two parameters determines the data and time range of the search. The third parameter can be either Yes or No and indicates whether you wish to select only Emergency, Planned and Internal maintenance tickets

*** Please notice the quotation marks around the date and time because of the space between the date and the time part.

one integer parameter which is the number of minutes to subtract from the current time, in order to determine the date and time range of the tickets required.

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