UPDATE ......From Tuesday 8 April 2025 we have changed the way that Single Sign-on works on this wiki. Please see here for more information:
Update
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Raise an IT support ticket, asking the DevOps team to push the puppet configuration to through test, uat and production. As this is a standard change, it can be pushed straight to production.
In the meantime the Operations Centre need to add a special SSH user on the network device, to enable Rancid to connect to the device and retrieve the configuration information