UPDATE ......From Tuesday 8 April 2025 we have changed the way that Single Sign-on works on this wiki. Please see here for more information:
Update
...
net.dante.otrs.OTRSConsumer - Consumes the messages in the OTRS queue and stores the information in a MySQL database called sde located on the test-msr.geant.net server and the maintenance database on the uat-dboard01-corr.geant.net (62.40.122.123) server
net.dante.otrs.OTRSOutlookCalendar - Creates new Calendar events inside the otrs_nm calendar
...