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In a nutshell, the OTRConsumer retrieves the XML messages from the ESB OTRS queue, and parses the XML, and uses a standard class, OTRSTicket to store the parsed XML values into. The OTRSTicket class is then used to store the data within the two the  MySQL databases database described below.

The class uses the standard AuditLog class to write log message to /tmp/otrs/OTRSConsumer-YYYYMMDD.log. The location and name of the log file is configurable from within the otrs.properties file

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sde database on test-msr.geant.net using user reportsUser

maintenance database on uat-dboard01-corr.geant.net using user maintainor. This database is used by the UAT version of the new dashboard correlator. This is not in use by the Production instance.

*** IMPROVEMENT - Add a configuration flag to turn on / off the UAT Dashboard connection

Microsoft Outlook Calendar Connection

The OTRSConsumer connects to the Microsoft Outlook Calendar called otrs_nm using a third party JAVA library called JWebServices (http://www.independentsoft.com/jwebservices/index.html). The JWebServices relies on the Microsoft Restful API End-Point: https://outlook.office365.com/EWS/Exchange.asmx and requires a username of OTRS-NM@dante.net and a password that is stored in KeyPass

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