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Log into test-msr.geant.net and scp the file from test-dwarehouse01.geant.net:/msr/otrs.sql :

scp test-dwarehouse01.geant.net:Winscp the /msr/otrs.sql file onto your laptop/sql /tmp/

Load the sql into the otrs database using the reportsUser user:

mysql -ureportsUser -p otrs < /tmp/otrs.sql

Using MYSQL Workbench, import the otrs.sql file into the otrs database on test-msr.geant.net.

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