UPDATE ......From Tuesday 8 April 2025 we have changed the way that Single Sign-on works on this wiki. Please see here for more information:
Update
...
Using MYSQL Workbench, import the otrs.sql file into the otrs database on test-msr.geant.net.
The queues used generate the results are below:
GTS
Operations Centre
Implementation
Security::CERT
Business Development
GTS::GTS SA2
Pending
Maintenance
Operations Centre::Internal
Operations Centre::Resolved
Eduroam
Eduroam::Eduroam_SMEs
Educonf
Educonf::Educonf_SME
Service Assurance::Customer Orders"