...
| Service Manager | Deputy Service Manager | L1 support | L2 support | L3 support |
|---|---|---|---|---|
| Miroslav Milinović | eduroam IdPs are required to enter helpdesk details for their tenancy level. This is the L1 support for their end users; all questions about account expiry, revocation of login permissions etc. is handled inside the IdP. eduroam NROs are providing the L1 support to the eduroam IdPs. help@eduroam.org is first level contact provided by GEANT, and primarily targeting end users. NROs participating in eduroam Managed IdP are encouraged to subscribe to cat-users@lists.geant.org as a more direct channel to the development team. In case of technical problems with the service itself, a "Message of the Day" (MOTD) is displayed on the web interface front page, immediately visible to both end users and administrators. |
Service delivery model
The service is delivered as a multi-level, multi-tenancy service as described above in "Users". It consists of a web service with ancillary systems in the background as described in the beginning of this page.
*** missing !
Service Elements
...