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1Preparation of documentation - based on the SA2 Service Template







Service Description

-Development team prepares

-SM signs off

See section 1 of eduroam Managed IdP Service Description
Status
colourGreen
titleDONE


09 July 2018SM ready to sign off

Service policy (Terms of use, SLA)

-Development team prepares

-GEANT T&I operation support/Core team signs off

Separte policies for NROs, eduroam Managed IdP administrators and end users are described at eduroam Managed IdP Service Policy.

GEANT should sign it off as a legal body that is responsible for the service.
Status
colourGreen
titleDONE


09 July 2018SM ready to sign off

Branding and Visibility

-Development team prepares

-SM signs off

Web page text at https://www.eduroam.org/eduroam-managed-idp/

Status
colourGreen
titleDONE

09 July 2018SM ready to sign off

Operational Requirements

-Development team prepares

-SM and core team sign off

documented here

Status
colourGreen
titleDONE

Feb 2018SM ready to sign off

OLA

-Development team prepares

-SM and GEANT T&I operation support/Core team sign off

https://docs.google.com/document/d/1ZlRTAEIjyd3wXiK4d0XnUJpFwRuXfWRniRRiYht21x8/edit

IN PROGRESS

(dev team done, awaiting sign-off)

Nicole also asked Tryfon and Matthew for a steer for GN4-3 approach, but got no answer.

The aim is to standardize across the T&I services.

Sep 2018?Nov 18

Operational documentation

-Development team prepares

-SM signs off, test team can validate

Dev team prepared this in the corresponding Wiki page

Status
colourGreen
titleDONE

10 July 2018SM ready to sign off

Operational processes

-Development team prepares

-SM signs off, test team can validate

Need to define: service order (what happens from point of interest to service availability for a customer) and support process. Marina sent the questionnaire prepared by the Task 4 to Stefan to provide the info and Task 4 can draw the flow charts.

The questionnaire is here.

IN PROGRESS

(dev team done, awaiting sign-off)

10 July 2018?Awaiting SM sign-off

User documentation

-Development team prepares

-SM signs off, test team can validate

A guide to eduroam Managed IdP for federation administrators was created in the eduroam wiki (common to eduroam CAT and eduroam Managed IdP as their NRO-level appearance is nearly identical)

A guide to eduroam Managed IdP for institution administrators - to be created in the eduroam wiki (similar like for CAT)

A guide for the end users is not needed, it is embedded in the GUI.

Status
colourGreen
titleDONE

11 July 2018SM ready to sign off

User support

-Development team prepares

-SM signs off, test team can validate

Prepare the FAQ for the first level support. List is available here.  Add them to the current FAQ that service desk uses + enable service desk to check by themselves if a user's IdP is managed eduroam IdP

Status
colourGreen
titleDONE

10 July 2018SM ready to sign off

GDPR - data inventory, privacy notice, DPA

-Development team prepares

-GDPR accountable and SM signs off

 - DPA?

Data inventory prepared as part of the eduroam one.

With the GEANT GDPR team for sign-off

IN PROGRESS

(dev team done, awaiting sign-off)

June 2018?
2Test and validation





Make a test plan

Development team and Test team prepares

Testing of the code was done

Penetration testing on the production deployment infrastructure (VMs) before "cutting the ribbon". To be scheduled when the production deployment is ready. - 26.10 2018 - the web front is ready for the pen testing Marina Adomeit to send a request to Marcin Wolski


The testing of the UI and usability was also done. There are no bugs, improvements to be feeded for the next releases.

Status
colourYellow
titlePen in progress
Status
colourGreen
titleDONE

Status
colourGreen
titleUI DONE




3IPR compliance checking





IPR compliance

IPR accountable

Route the request through GEANT T&I operation support/Core team

Stefan Winter prepared the IPR request (what are the software components, libraries, tools used) on this page.

Alan confirmed Shaun has approved on 06.11.18

Status
colourGreen
titleDONE

11 July 2018
4GDPR compliance checkingGDPR accountable




Data inventory and mapping
Data inventory is already prepared; with Nicole and Ana to carry out assessment

Status
colourGreen
titleDONE




Update the privacy notice

Stefan Winter to update the eduroam privacy notice (Nicole shared location via email) to include the managed eduroam IdP as well and Miroslav Milinović to check and approve.

Publish once the production gate is passed.

Privacy notice to be sent to GDPR team to sign off Marina Adomeit on 29th of September.

26 October sent reminder email as no follow up happened




Prepare the data processing agreement

Should be part of the OLA. Nicole Harris has a template data processing agreement she can share.




5Operational team establishment





Appoint service managerOperations accountableIt comes under the eduroam service family and existing service manager.

Status
colourGreen
titleDONE
(Miroslav Milinović)




Define roles, skills, manpower neededDevelopment teamAs per current team for the skills, but additional time would be needed.

Status
colourGreen
titleDONE




Appoint operational team members

SM

It could be done by the Srce & Maja/Tomasz team - for GN4-2, for GN4-3 it should be defined and clarified. (Dubravko could be Radius, Dragan for the system upgrades).

Anticipating contribution at 0.45FTE from both Tomasz and Maja for GN4-3.

The development support will be needed by Stefan&Tomasz

IN PROGRESS



6Operational team training





Training the operational team

Development team prepares

eduroam-OT is trained

TBD,over couple of VC should suffice


7Support team establishment





Establish the support team
Level 1 will done by the SD, L2 will be over the eduroam-ot, L3 will be via the development team

Status
colourGreen
titleDONE



8Support team training





Training of the support team

Development team prepares

eduroam-OT is trained

TBD,over couple of VC should suffice


9Deployment in production environment





Central monitoring set up

GEANT T&I operation support/Core team

Plan A : monitoring core team

Plan B can be covered by Miro - Nagios by Srce

Specific monitoring need to be scribed by the development team

Status
titleon HOLD




Back-up and restorecore team

should be provided by the GEANT IT

Perform a smoke test to test the restore process as a whole!! The idea is to take a machine down and ask GEANT IT to restore.

Dick Visser is leading. OCSB machine is the best candidate.

Status
colourYellow
titleIn progress





Resource inventory configuredcore teamwhen available by the core team, not a requirement for production

Status
titleon HOLD




VM provision


GEANT T&I operation support/Core team

Plan A: GEANT IT VMs - going ahead with this option.

Plan B: Cloud VMs

Plan C: SURFNet

GEANT IT VMs were made available on  

Status
colourGreen
titleDONE





Installation of the components

IN PROGRESS




Raspberry Pi for the root CA

Development team

GEANT T&I operation support/Core team

GEANT T&I operation support/Core team: can organise the root CA creation ceremony, and safe offline storing of the Raspberry PI (in a safe).

Dick Visser will see if there is a safe in the GEANT AMS office. If not, SA2 can purchase one.

In eduroam IdP Operational Processes page there is detail on setting up the CA.

key ceremony took place 2nd November.

.

Status
colourGreen
titleDONE


















stefan/miro needs to write up this in details ...




10Service Promotion





Web site update

Karl and Justin

Prepare all in the eduroam PR site, but publish when the production gate is passed. Web page draft at https://www.eduroam.org/eduroam-managed-idp/

On the eduroam Managed IdP webpage add that the service is free of charge for up to 10,000 user accounts per NRO, and that it is up to the NRO how those 10,000 accounts are spread across their institutions.

The page should then go under the Support menu, underneath CAT.

To be linked from the eduroam for NRO page and eduroam for institutions. On the institutions’ page, note that the institution needs to talk to their NRO to get the service, as the relationship is between GEANT and the NRO.Will need to add how to sign up to the service.

IN PROGRESS




Add the service to the partner services portfolio

Justin

Talk to Silvie Francisci silvie.Francisci@geant.org about the Partner Portal and getting the service in there.

Note with partner portal that it also shows what services NRENs have taken, so whenever an NREN adopts the service the partner relations team should be updated by the Service Manager (Miro) so they can update the NREN's specific portal page. Build this into the service management flow.

Added to the partner portal. In staging area ready to go live when service goes into production.

Status
colourGreen
titleDONE

Working with Silvie and Karl to provide text to add.




Contact the people/NRENs who took part in the infoshare to update them on service availabilityPartner Relations

Two communications:

First to the participants who joined the infoshare to say that the gate is passed and service is coming

Second upon launch to the GEANT partner list.


Status
colourGreen
titleDONE







Update the eduroam flyer with the managed service element




Silvie

Justin contact silvie.Francisci@geant.org






Status
colourGreen
titleDONE



Slide deck from the infoshares that can be sent out by Partner Relations to partner NRENs when service is liveJustinAvailable

Status
colourGreen
titleDONE



Training/info video to put on the websiteKarlLower priority.


Article for CONNECTJustin and Karl

Requested 500 words space from Paul 18.07.18.

Call with Karl 23.07.18. Main points to hit: the service is coming soon, what the benefits are, who it’s aimed at and who to contact for more details. Could also put the #love2eduroam at the bottom.  Went into October CONNECT

Status
colourGreen
titleDONE



Launch announcement in Tryfon's weekly email when reachedJustin and Tryfon
Silvie will help co-ordinate.

Twitter #love2eduroam upon launchKarl



Promotion via the eduroam-SG, by the service managerMiro

Miro has let the SG know to expect this. There are meetings in November and December.




A slide describing the service for the partner relations team (as part of the general GEANT services slide deck)Karl

Status
colourGreen
titleDONE



Decision about the geographical scope of the service offer - who can use the service
Klaas confirmed 10.09.18 that the service can be offered to non-GEANT partners. The user cap of 10,000 will apply to all.

Status
colourGreen
titleDONE


11PLM Documentation




CBA update

Costs and funding excel

Roadmap

Justin Knight

CBA, costs and funding sheet, and roadmap all updated and put on HRA3 PLM staging site. Alan Lewis has reviewed and is content.


Marina Adomeit will, after the PLM gate, move the documentation from the JRA3 PLM staging site to the eduroam wiki pages.

Review other documentation

Status
colourGreen
titleDONE