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1Preparation of documentation - based on the SA2 Service Template







Service Description

-Development team prepares

-SM signs off






Service policy (Terms of use, SLA)

-Development team prepares

-SM signs off

Do we need to update the eduroam service definition or other formal document?

Or we want a separate Terms of use/ SLA / Contract?

To be discussed with Miro and GEANT(Nicole/core team).





Branding and Visibility

-Development team prepares

-SM signs off






Operational Requirements

-Development team prepares

-SM and core team sign off






OLA

-Development team prepares

-SM and core team sign off

There is no OLA template at the moment, but potentially Nicoles/core team can help out.



Operational documentation

-Development team prepares

-SM signs off, test team can validate






Operational processes

-Development team prepares

-SM signs off, test team can validate

Need to define: service order, support process - Marina to seek for the questionnaire prepared by the Task 4, Stefan would provide the info and Task 4 can draw the flow charts (Marina and Justin to look to questionnaires)





User documentation

-Development team prepares

-SM signs off, test team can validate

A guide to eduroam Manged IdP for federation administrators - to be created in the eduroam wiki (similar like for CAT)

A guide to eduroam Manged IdP for institution administrators - to be created in the eduroam wiki (similar like for CAT)

A guide for the end users ?





User support

-Development team prepares

-SM signs off, test team can validate

Prepare the FAQ for the first level support



GDPR - data inventory, privacy notice, DPA

-Development team prepares

-GDPR accountable and SM signs off

Data inventory prepared as part of the eduroam one

IN PROGRESS




2Test and validation





Make a test plan

Development team and Test team prepares

Testing of the service code and penetration testing was already done

Define with Stefan and Miro on what needs to be tested





3IPR compliance checking





IPR complianceIPR accountableDefine with Stefan and Miro on what needs put to go through the IPR , check and send a request


4GDPR compliance checkingGDPR accountable




Data inventory and mapping
Already Data inventory is already prepared



Update the privacy notice
Update the eduroam privacy notice to address include the managed eduroam IdP as well. Prepare and publish Publish once the production gate is passed.





Prepare the data processing agreement





Operational team establishment





Appoint service managerOperations accountableIt comes under the eduroam service family and existing service manager.

Status
colourGreen
titleDONE




Define roles, skills, manpower neededDevelopment team




Appoint operational team members

SM




Operational team training





Support team establishment





Support team training





Deployment in production environment





Central monitoring set up

core team


Status
titleon HOLD




Back up and restorecore team

Status
titleon HOLD




Resource inventory configuredcore team

Status
titleon HOLD




VM provision

GEANT IT VMs

If the outstanding issues with the GEANT IT VMs are not resolved till the end of July, they will be sourced form an NREN or comecrcial



Installation of the components

Status
titleon HOLD


















stefan/miro needs to write up this in details ...





Service Promotion





Web site update

PR team

Development team to provide the text

Marina can share a narrative template

Justin to check with Karl what is prepared

Prepare all in the eduroam PR site, but publish when the production gate is passed

A new page describing the service offering (similar to CAT).

Link that new page from the NRO page and Institution page.





Promotion of the service

Talk to Nathalie/Silvie Francisci silvie.Francisci@geant.org about the Partner Portal and getting the service in there.

Promotion via the eduroam-SG, by the service manager










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