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No | Work item | Responsible | Comment | Status | Start date | End date |
|---|---|---|---|---|---|---|
| 1 | Preparation of documentation - based on the SA2 Service Template | |||||
| Service Description | -Development team prepares -SM signs off | |||||
Service policy (Terms of use, SLA) | -Development team prepares -SM signs off | |||||
| Branding and Visibility | -Development team prepares -SM signs off | |||||
| Operational Requirements | -Development team prepares -GDPR accountable SM and core team sign off | |||||
| OLA | -Development team prepares -SM and core team sign off | |||||
| Operational documentation | -Development team prepares -SM signs off, test team can validate | |||||
| Operational processes | -Development team prepares -SM signs off, test team can validate | |||||
| User documentation | -Development team prepares -SM signs off, test team can validate | |||||
| User support | -Development team prepares -SM signs off, test team can validate | |||||
| GDPR - data inventory, privacy notice, DPA | -Development team prepares -GDPR accountable and SM signs off | |||||
| 2 | Test and validation | |||||
| Make a test plan | Development team and Test team prepares | |||||
| 3 | IPR compliance checking | IPR accountable | ||||
| 4 | GDPR compliance checking | GDPR accountable | ||||
| Operational team establishment | ||||||
| Appoint service manager | Operations accountable | |||||
| Define roles, skills, manpower needed | Development team | |||||
Appoint operational team members | SM | |||||
| Operational team training | ||||||
| Support team establishment | ||||||
| Support team training | ||||||
| Deployment in production environment | ||||||
| Central monitoring set up | ||||||
| Back up and restore | ||||||
| Resource inventory configured | ||||||
| stefan/miro needs to write up this in details ... | ||||||
| Service Promotion | ||||||
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