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1Preparation of documentation - based on the SA2 Service Template







Service Description

-Development team prepares

-SM signs off

See section 1 of eduroam Managed IdP Service Description

IN PROGRESS

(DEV TEAM DONE, awaiting sign-off)

09 July 2018SM ready to sign off

Service policy (Terms of use, SLA)

-Development team prepares

-GEANT T&I operation support/Core team signs off

Separte policies for NROs, eduroam Managed IdP administrators and end users are described at eduroam Managed IdP Service Policy.

GEANT should sign it off as a legal body that is responsible for the service.

IN PROGRESS

(dev team done, awaiting sign-off)

09 July 2018

Branding and Visibility

-Development team prepares

-SM signs off

Web page text at https://www.eduroam.org/eduroam-managed-idp/

IN PROGRESS

(dev team done, awaiting sign-off)

09 July 2018

Operational Requirements

-Development team prepares

-SM and core team sign off

documented here

IN PROGRESS

(dev team done, awaiting sign-off)

Feb 2018

OLA

-Development team prepares

-SM and GEANT T&I operation support/Core team sign off

View file
nameOLA.odt
height250

IN PROGRESS

(dev team done, awaiting sign-off)

Nicole also asked Tryfon and Matthew for a steer for GN4-3 approach, but got no answer.

The aim is to standardize across the T&I services.

Sep 2018

Operational documentation

-Development team prepares

-SM signs off, test team can validate

Dev team prepared this in the corresponding Wiki page

IN PROGRESS

(dev team done, awaiting sign-off)

10 July 2018

Operational processes

-Development team prepares

-SM signs off, test team can validate

Need to define: service order (what happens from point of interest to service availability for a customer) and support process. Marina sent the questionnaire prepared by the Task 4 to Stefan to provide the info and Task 4 can draw the flow charts.

The questionnaire is here.

IN PROGRESS

(dev team done, awaiting sign-off)

10 July 2018

User documentation

-Development team prepares

-SM signs off, test team can validate

A guide to eduroam Managed IdP for federation administrators was created in the eduroam wiki (common to eduroam CAT and eduroam Managed IdP as their NRO-level appearance is nearly identical)

A guide to eduroam Managed IdP for institution administrators - to be created in the eduroam wiki (similar like for CAT)

A guide for the end users is not needed, it is embedded in the GUI.

IN PROGRESS

11 July 2018

User support

-Development team prepares

-SM signs off, test team can validate

Prepare the FAQ for the first level support. List is available here.  Add them to the current FAQ that service desk uses + enable service desk to check by themselves if a user's IdP is managed eduroam IdP

IN PROGRESS

(dev team done, awaiting sign-off)

10 July 2018

GDPR - data inventory, privacy notice, DPA

-Development team prepares

-GDPR accountable and SM signs off

Data inventory prepared as part of the eduroam one

IN PROGRESS

(dev team done, awaiting sign-off)

June 2018
2Test and validation





Make a test plan

Development team and Test team prepares

Testing of the code was done

Penetration testing on the production deployment infrastructure (VMs) before "cutting the ribbon". To be scheduled when the production deployment is ready.


Status
titlePending




3IPR compliance checking





IPR compliance

IPR accountable

Route the request through GEANT T&I operation support/Core team

For sign off: Ana Alves possibly - Nicole will find out.

Stefan Winter prepared the IPR request (what are the software components, libraries, tools used) on this page.

IN PROGRESS

(dev team done, awaiting sign-off)

11 July 2018
4GDPR compliance checkingGDPR accountable




Data inventory and mapping
Data inventory is already prepared; with Nicole and Ana to carry out assessment

Status
colourGreen
titleDONE




Update the privacy notice

Stefan Winter to update the eduroam privacy notice (Nicole shared location via email) to include the managed eduroam IdP as well and Miroslav Milinović to check and approve.

Publish once the production gate is passed.

Privacy notice to be sent to GDPR team to sign off Marina Adomeit will do this




Prepare the data processing agreement

Should be part of the OLA. Nicole Harris has a template data processing agreement she can share.




5Operational team establishment





Appoint service managerOperations accountableIt comes under the eduroam service family and existing service manager.

Status
colourGreen
titleDONE
(Miroslav Milinović)




Define roles, skills, manpower neededDevelopment teamAs per current team for the skills, but additional time would be needed.

Status
colourGreen
titleDONE




Appoint operational team members

SM

It could be done by the Srce & Maja/Tomasz team - for GN4-2, for GN4-3 it should be defined and clarified. (Dubravko could be Radius, Dragan for the system upgrades).

Anticipating contribution at 0.45FTE from both Tomasz and Maja for GN4-3.

The development support will be needed by Stefan&Tomasz

IN PROGRESS



6Operational team training





Training the operational team

Development team prepares

eduroam-OT is trained

TBD,over couple of VC should suffice


7Support team establishment





Establish the support team
Level 1 will done by the SD, L2 will be over the eduroam-ot, L3 will be via the development team

Status
colourGreen
titleDONE



8Support team training





Training of the support team

Development team prepares

eduroam-OT is trained

TBD,over couple of VC should suffice


9Deployment in production environment





Central monitoring set up

GEANT T&I operation support/Core team

Plan A : monitoring core team

Plan B can be covered by Miro - Nagios by Srce

Specific monitoring need to be scribed by the development team

Status
titleon HOLD




Back-up and restorecore team

should be provided by the GEANT IT

Perform a smoke test to test the restore process as a whole!!

Status
colourYellow
titleIn progress





Resource inventory configuredcore teamwhen available by the core team, not a requirement for production

Status
titleon HOLD




VM provision


GEANT T&I operation support/Core team

Plan A: GEANT IT VMs - going ahead with this option.

Plan B: Cloud VMs

Plan C: SURFNet

GEANT IT VMs were made available on  

Status
colourGreen
titleDONE





Installation of the components

Status
titleon HOLD




Raspberry Pi for the root CA

Development team

GEANT T&I operation support/Core team

GEANT T&I operation support/Core team: can organise the root CA creation ceremony, and safe offline storing of the Raspberry PI (in a safe).

Dick Visser will see if there is a safe in the GEANT AMS office. If not, SA2 can purchase one.

In eduroam IdP Operational Processes page there is detail on setting up the CA.

IN PROGRESS

in RESTENA offices, still wrapped, awaiting details for key ceremony.

From the 3rd October, the key ceremony can take place. Stefan Winter and Dick Visser will carry out the ceremony.


















stefan/miro needs to write up this in details ...




10Service Promotion





Web site update

Karl and Justin

Prepare all in the eduroam PR site, but publish when the production gate is passed. Web page draft at https://www.eduroam.org/eduroam-managed-idp/

On the eduroam Managed IdP webpage add that the service is free of charge for up to 10,000 user accounts per NRO, and that it is up to the NRO how those 10,000 accounts are spread across their institutions.

The page should then go under the Support menu, underneath CAT.

To be linked from the eduroam for NRO page and eduroam for institutions. On the institutions’ page, note that the institution needs to talk to their NRO to get the service, as the relationship is between GEANT and the NRO.

Will need to add how to sign up to the service.

IN PROGRESS




Add the service to the partner services portfolio

Justin

Talk to Silvie Francisci silvie.Francisci@geant.org about the Partner Portal and getting the service in there.

Note with partner portal that it also shows what services NRENs have taken, so whenever an NREN adopts the service the partner relations team should be updated by the Service Manager (Miro) so they can update the NREN's specific portal page. Build this into the service management flow.

Working with Silvie and Karl to provide text to add.


Contact the people/NRENs who took part in the infoshare to update them on service availabilityPartner Relations

Two communications:

First to the participants who joined the infoshare to say that the gate is passed and service is coming

Second upon launch to the GEANT partner list.


Status
colourGreen
titleDONE






Update the eduroam flyer with the managed service element




Silvie




Justin contact silvie.Francisci@geant.org



The flyer is drafted and has been reviewed. Karl is making the requested amendments.



Slide deck from the infoshares that can be sent out by Partner Relations to partner NRENs when service is liveJustinAvailable

Status
colourGreen
titleDONE



Training/info video to put on the websiteKarlLower priority.


Article for CONNECTJustin and Karl

Requested 500 words space from Paul 18.07.18.

Call with Karl 23.07.18. Main points to hit: the service is coming soon, what the benefits are, who it’s aimed at and who to contact for more details. Could also put the #love2eduroam at the bottom.  

In progress

Launch announcement in Tryfon's weekly email when reachedJustin and Tryfon
Silvie will help co-ordinate.

Twitter #love2eduroam upon launchKarl



Promotion via the eduroam-SG, by the service managerMiro



A slide describing the service for the partner relations team (as part of the general GEANT services slide deck)Karl

Status
colourGreen
titleDONE



Decision about the geographical scope of the service offer - who can use the service
Klaas confirmed 10.09.18 that the service can be offered to non-GEANT partners. The user cap of 10,000 will apply to all.

Status
colourGreen
titleDONE


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