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eduroam users get an eduroam account simply by redeeming invitation tokens which were previously generated by their IdP admin. With that account, they use eduroam for as long a time as the administrator has sanctioned the use. The users can view and manage their account status at all times. Multi-tenancy on this level means that the user only ever sees his own eduroam account and associated credentials.
Contacts
| Service Manager | Deputy Service Manager | L1 support | L2 support | L3 support |
|---|---|---|---|---|
| Miroslav Milinović | eduroam IdPs are required to enter helpdesk details for their tenancy level. This is the L1 support for their end users; all questions about account expiry, revocation of login permissions etc. is handled inside the IdP. eduroam NROs are providing the L1 support to the eduroam IdPs. help@eduroam.org is first level contact provided by GEANT, and primarily targeting end users. NROs participating in eduroam Managed IdP are encouraged to subscribe to cat-users@lists.geant.org as a more direct channel to the development team. In case of technical problems with the service itself, a "Message of the Day" (MOTD) is displayed on the web interface front page, immediately visible to both end users and administrators. | eduroam-ot@lists.geant.org | eduroam OT has direct links to development team |
Service delivery model
The service is delivered as a multi-level, multi-tenancy service as described above in "Users". It consists of a web service with ancillary systems in the background as described in the beginning of this page.
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Supporting infrastructure
Users (NROs, IdPs, endusers) of eduroam Managed IdP use the same supporting infrastructure that is being used by the respective user categories which do not use eduroam managed IdP. In addition users (NROs, IdPs, endusers) of eduroam Managed IdP are provided with technical support (see: Contact above) for the specific elements of eduroam Managed IdP service (according to user category they belong to).