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In addition to operating the service’s basic technical infrastructure, the GÉANT eduroam team also delivers a supporting services suite to facilitate the widespread deployment of eduroam. This suite includes a central database (eduroam db) with information about participating institutions, monitoring & metering tools (f-ticks) and a Configuration Assistant Tool (CAT) for end users and campus administrators.
Service Elements
Service Elements, with brief description and links to products, resource instances and software stack of the service, indicating the software components types - if they are internally (in-house) developed, OSS or commercial off-the-shelf software. Service elements can be grouped in two following categories:
Technology infrastructure
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European Top-level RADIUS Servers (ETLRS) for the European Confederation are operated by SURFnet (Netherlands) and DeIC (Denmark) as part of eduroam OT. Top-level RADIUS Servers are deployed using using Radiator software.
Each server has a list of connected, federation top-level domains (.nl, .dk, .hr, .de etc.) serving the appropriate NRENs. The servers also maintain exception rules for domains whose federation membership is not immediately identifiable in the realm (typically gTLD realms such as ’.edu’, ‘.eu’, ‘.net’, etc.). The servers accept requests for the federation domains they are responsible for, and subsequently forward them to the associated RADIUS server for that federation, and transport the response (i.e. result of the authentication request) back. Requests for the federation domains that the servers are not responsible for are forwarded to the proper federation TLRS.
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Information is provided via the monitoring website that is operated by SRCE (Croatia) as part of eduroam OT. Monitoring website is an in-house development for GEANT project, developed and maintained by SRCE as part of eduroam OT. Source code is available at ?
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The metering element relies on the F-Ticks tool that is also part of monitoring website, f-ticks section. eduroam F-ticks is hosted and run by SRCE (Croatia) as part of eduroam OT. F-ticks tool is an in-house development for GEANT project, developed and maintained by SRCE as part of eduroam OT. Source code is available at ?
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Information about the eduroam database design and data collection practice is available via the monitoring website, database section. eduroam database is hosted and run by SRCE (Croatia) as part of eduroam OT. eduroam database is an in-house development for GEANT project, developed and maintained by SRCE as part of eduroam OT. Source code is available at ?
A web interface to the database is implemented, and it allows various views of the database content. Some of these are public, while others are restricted to predefined user groups. Dati opis ko trenutno moze da se uloguje is sta vidi. The decision on the availability of the information lies with the eduroam SG. Data exchange with other applications related to the eduroam service is subject to prior approval by the eduroam SG. The eduroam database and its web interface is run and maintained by the OT.
Trouble Ticketing System (TTS)
First level support uses Trouble Ticketing System (TTS) to recive and receive and process user requests. TTS system used is based on Request Tracker software and is provided by GEANT association. The support is available at help@eduroam.org
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The eduroam wiki provides technical information, guides and manuals targeting technical personell in personnel in NRO, IdP and SP organisations that are responsible for deploying different parts of eduroam infrastructure. To smaller extent, the content is as well provides technical information targeting eduroam end-users. The wiki pages are run as part of GEANT projects wiki pages, that are maintained and run by GEANT Ltd. The content is provided as volonteer contribution volunteer contribution by the eduroam community, and edited by the subject matter experts from the eduroam OT.
The eduroam techncial technical website is described in part Monitoring, Diagnostics and Metering
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The eduroam Configuration Assistant Tool (CAT) has been developed to help organisations offering their users eduroam access. The The tool builds customised installers for a range of popular PC and smartphone platforms and enhances the security for the end user.
The tool ensures that users are protected against rogue wi-fi hotspots accessing usernames and passwords.
The tool builds a specific specific configuration for each participating organisation and so users should ensure they are downloading the correct installer. If your organisation is not listed on the CAT website then please contact your institutions IT department for advice..
eduroam CAT is available at eduroam cat web site. eduroam CAT e is hosted and run by SRCE (Croatia) as part of eduroam OT. eduroam CAT is an in-house development for GEANT project, developed and maintained by GN4-2 JRA3 activity as part of eduroam development activity. Source code is available at ?
Cost Benefit Analysis
Provide URL to last valid CBA
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