...
10. What if adequate resources are missing (e.g. servers, network equipment, etc.)? Is there a person in charge of supply, allocation and installation of needed resources? How are new resources configured and tested? Describe that process.
eduroam OT monitors existing resources. Since the entire system is running in virtualised environments, a shortage can likely be overcome by provisioning more resource to the existing VMs. Should larger changes be needed, the development team is consulted.
11. Is there a person in charge of closing Resource order?
When acquiring new resources, this would be the person who confirms that all needed resources are obtained and set up. Describe this process briefly.No, because resource orders are not needed.
12. Is there a need to allocate specific service parameters during the service setup phase? How is that data recorded?E.g. service parameters like service identifiers, IP addresses, domains, VLAN IDs, etc. This data could be recorded using database, forms, paper, etc
The resources are tracked in the corresponding page.
13. Briefly explain implementation, configuration and activation of the service.
E.g. persons or teams involved and their tasksThe entire section on Operational is dedicated to this topic.
14. How is the service tested before it is activated for the service user, and by whom?
E.g. end-to-end testing to confirm that service is working according to agreed performance levels.
...