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The login page will help you remember what you picked by setting a cookie.
When I try to log in with my
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institutional account, I get
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"Message did not meet security requirements".
If you get this error, it might be that the administrators of your institution need to perform some administrative tasks (i.e. configuring metadata).
Please inform them about this and point them to this page: https://wiki.terena.org/display/aai/Service+Provider+Proxy.
I have logged in fine, but I'm called "First_name last_name", and/or my e-mail is set to "invalid_email_needs_updating".
This is usually caused by your institution not releasing enough attributes.
Please contact your administrators and point them to this page: https://wiki.terena.org/display/aai/Service+Provider+Proxy.
Most of our applications allow you to edit your details in the application though.
I have logged in fine in the past, but now I cannot access my data any more.
This might happen if you picked a different login option from what you previously did.
For example, if you signed in with your university account first, and then later sign in with a GMail account, then two separate identities will exist at TERENA.
There is no way for our systems to distinguish between them.
If you think you are affected by this, please e-mail us at aai@terena.org, stating which account you (think you) used, what application you were trying to access, and at what time.
We can then link the accounts together, after which you can use both accounts to log in to our systems.
Why do I have to go through all of this complicated stuff?
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We believe this set-up is the best solution that allows you to control your data, while increasing safety by preventing the creation of yet another username/password.
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