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Add definition of who are the targeted users, estimate about possible number of users etc.
Contacts
All operations, business development and stakeholders contacts
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| Service Manager | Deputy Service Manager | L1 support | L2 support | L3 support |
|---|---|---|---|---|
Service delivery model
Add explanation about organisation of service delivery
Service Elements
Service Elements, with brief description and links to products, resource instances and software stack of the service, indicating the software components types - if they are internally (in-house) developed, OSS or commercial off-the-shelf software. Service elements can be grouped in two following categories:
Technology infrastructure
Add list and description of products and resources used to deliver main functionalities of the service. Add service technical architecture - i.e. its good to have a conceptual architectural diagram and topology diagram.
Supporting infrastructure
Add list and descriptions of products and resources used to deliver supporting services such as specialized monitoring and measuring systems, configuration management system, issue/ticket reporting system, etc.)
Cost Benefit Analysis
Provide URL to last valid CBA