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goal is to evaluate the service level, recognise excellece excellence and indentify possbile identify possible weak spots all in order to maintain and improve the over quality of the service
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- NRO passes: all MUSTs obeyed
- NRO is good: all MUSTs + all SHOULDs obeyed
- NRO is excellecentexcellent: all MUSTs + all SHOULDs + all MAYs
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- rewards and sanctions
audit tools:
- selfassesmentself assesment
- automatic via minitoring monitoring tools
- manual assesment assessment by the OT / audit team
audit process:
- initiated by the eduroam OT
- NRO admins fill in the web form (monitor.eduroam.org/audit)
- OT provides data via manual audit or monitoring tools
- OT pubilshes publishes final results (only final mark per NRO is publicly available
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| Number | Name | Description | Status | Tools |
|---|---|---|---|---|
| 1 | policy | NRO has signed the appropraite appropriate version of the policy | MUST | OT cheks checks in official archive |
3b. Secondary Requirements and recommendations (MOL)
| Number | Name | Description | Status | Tools |
|---|---|---|---|---|
| 1. | Physical signage | NRO advises member organisations to deploy physical signage in areas where eduroam is available (e.g. to assist visitors with medical prosthetics) | Should | Evidence: copy of documentation/web page |
4. References
eduroam Compliance Statement https://www.eduroam.org/support/eduroam_Compliance_Statement.pdf
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