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4713 followers can share news with their public. This is the true potential of socila media.
Q's / discussion:
suing Using social media suceesfully takes a lot of work and time. If you go on holiday, figures drop. But it's easy to revive it.
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In preparation for this BoF, TF-CPR sent a survey email to all other TERENA task forces (on Computer Security Incient Response Teams, Applied Media in Teaching and Learning, Storage, Network Operation Centres, Middleware Coordination and Collaboration, Mobility and Network Middleware, and Management of Service Portfolios).
Laura: The work item so far has focused on Comms work, but this BoF would like to broaden the view. Survey send to all the taskforces.
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46 responses. 76% (35) using social media for their work:
›Sharing (technical) information – 19
›Getting information / feedback – 10
›Promoting events / services / products -12
›User support / stakeholder engagement – 12
›Publishing / reporting news or events / vacancies – 4
›Internal consultation / information sharing with colleagues – 10
27% (9) of the ones who use and 11% (1) of the ones who do not use it report problems / obstacles / concerns:
›Professional v private use – blurring & tone
›Hard to get followers
›Time required for quality blogging
›Older users not on social media
›Medium doesn't allow for full explanation; can cause convoluted wider discussion
›No use of social media in the company
›Leakage of privacy related data
›Authentication, not the right people in the groups
›Just another channel: easier to reach colleagues through Skype / email / too much time / not needed.
›Risk and discomfort in putting information in "commercial hands”: privacy, security, content.
›Lack of planning and experimentation.
›Not sure of their benefits/drawbacks
20/35 who use it, reported positive experiences:
›Interactions: users, build relationships, promote discussions, easy and fast answers from experts & developers, useful contacts, followers know about our NREN “in real time”, quicker & more appropriate response to customers,
›Blogs: are read, also by high-level policy makers, attract excellent comments, writer has to think carefully about e.g. event reporting upon so gets more benefits from event too.
›Serendipity: able to reach people you did not know were interested - 1:many medium, so get unexpected but useful responses.
›Discussion groups generate information. Wiki/blogs for innovation project dissemination
›High attendance at event where gratis virus testing advertised
›People pay more attention to short, relevant information than reports
Questions:
Valentino: Is the taskforces the right audiences to ask in this surveys / they might not nescearly belong to an nren. Laura one person answerede he didnt belong to a an NREN
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