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Once that is done, you should be able to authenticate by going to https://otrs.example.org/mellon.

 

Adding the new methods to OTRS

Download the archive containing the methods and unpack it over your OTRS tree. It contains two files, both called HTTPBasicAuthMellon.pm, which go into System/Kernel/Auth and System/Kernel/CustomerAuth.

Once they're there, change your configuration (System/Config.pm) to include these statements:

 

Code Block
themeMidnight
languageperl
    # Customer
    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::HTTPBasicAuthMellon';
    # Customer user are automagically created (auto-provisioned) using the environment vars below
    $Self->{'Customer::AuthModule::HTTPBasicAuthMellon::UsernameEnvVar'} = 'MELLON_eduPersonPrincipalName';
    $Self->{'Customer::AuthModule::HTTPBasicAuthMellon::MailEnvVar'} = 'MELLON_mail';
    $Self->{'Customer::AuthModule::HTTPBasicAuthMellon::FirstNameEnvVar'} = 'MELLON_givenName';
    $Self->{'Customer::AuthModule::HTTPBasicAuthMellon::LastNameEnvVar'} = 'MELLON_sn';
    $Self->{'CustomerPanelLoginURL'}    = 'https://otrs.example.com/mellon/login?ReturnTo=/customer.pl';
    $Self->{'CustomerPanelLogoutURL'}   = 'https://otrs.example.com/mellon/logout?ReturnTo=http://www.terena.org';
    # Because auto-provisioned users will all have the same e-mail address
    $Self->{CustomerUser}->{CustomerUserEmailUniqCheck} = 0;

    # Agents are NOT auto-provisioned. The will have to be created manually.
    # To find their username, they could first log in as a customer, so that you can see their username
    # in the Customer User Manager overview.
    $Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuthMellon';
    # Only this one is needed
    $Self->{'AuthModule::HTTPBasicAuthMellon::UsernameEnvVar'} = 'MELLON_eduPersonPrincipalName';
    $Self->{'LoginURL'} = 'https://otrs.example.com/mellon/login?ReturnTo=/index.pl';
    $Self->{'LogoutURL'}        = 'https://otrs.example.com/mellon/logout?ReturnTo=http://www.terena.org';

 

At this point, you should be able to log in to the site as an admin with your new account.

If you log in to the customer page, your account will be automatically created.

 

I don't even trust my own Perl skills, so use all of this with care (smile)