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Service Description

Definition
Users
Current status

Service Documentation

User Guides

  • user facing documentation (web sites etc.)


Operational Guide

  • Application management requirements
    • day to day service management

  • Update processes
    • Define who triggered the update, how its testes and how it is implemented
    • Software version updates


Deployment Guide

  • Infrastructure Hosting Requirements 
    • VMs
    • Hardware and network  requirements
      • CPUs
      • RAM
      • Storage
      • Network Connectivity
    • High Availability and backup
    • Monitoring
    • Firewall and Accessibility needs

  • System Administration Requirements 
    • Operating system
    • Standard software requirements

  • Deployment process

FAQs


Others 

  • Describe customer support process

Validation Areas

Functional Testing
Quality Testing
Security Validation
Documentation Validation