...
| Scope | MeasurementMaMSsd | SLT |
|---|---|---|
| NRENs diverse connections to GÉANT routers | Service availability | 99.999% |
| Multi-homed NRENs connected to GÉANT with third-party managed circuits | Service availability | 99.9% |
| Single-homed NRENs | Service availability | 99.4% (may vary, depending on sub-providers) |
Time to Fix a Fault and Time to Respond Target
In order to meet these targets, the following timelines to respond to and fix a fault have been put in place.
| Scope | Measurement | SLT |
|---|---|---|
| ALL NRENs | Time to respond to a faultTimeTdf | 15 minutes |
| GÉANT PoPs in Europe | Time to fix a fault | 5 hours |
The GÉANT Operation Centre (OC) provides 24×7 support throughout the year. Notifications are issued to the affected partner within 15 minutes of incident detection by the central monitoring system.
GÉANT IP also offers access to GÉANT traffic monitoring tools to view traffic statistics that are either specific to the service, or for overall IP traffic on NREN access links. These are available on the Tool Portal: https://tools.geant.net/portal/
Any requirement for bespoke reporting mechanism for GÉANT IP traffic statistics and availability should be discussed with the GÉANT Partner Relations Team (partner-relations@geant.net).