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A documents with the description of the service and how the service operationally works should be redacted.
And example of the structure of the document and the aspects that should be described follows:

Introduction

Generic requirements

Infrastructure hosting requirements

Hardware and network

High availability

Monitoring

Addressing and naming

System administration requirements

Operating system administration

Disaster recovery and backup

Log retention

Accessibility of service instances

Operation procedures

Enrol of a new user

Deployment of new customer instances (if applicable)

Updates of the service instances

Key Performance indicators

Support

The following list is a complete example of what should be documented.
It might be that some of these points are not applicable to your service. For a more complete list of things that should be documented check the check list attached to this page. 

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