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-      Who are your customers – universities, colleges, schools? Is this profile changing?

-      Types of TNE (Campuses, partnerships, online) require different support. Just connectivity? What other support?

-      Is your work led by customer demand? How are you prioritising the countries you are working with? What are the emerging markets in your view?

-      What information is required before entering new markets?

-      Do you have specific resources internally to support this work? How difficult is it to make a business case internally? How resource intensive are these activities?

-      What services do/could you provide? What are your customers asking for?

-      What business models do/could they use? Do you charge your customers/members for such support services?

-      How do you operate in other countries?  Through strategic alliances and agreements with partners? Do these have service level agreements?

-      How do you obtain in-country knowledge? Do you have contacts at local ISPs and NRENs? How do you assess the quality of connectivity in that country?

-      Are there challenges with local NREN connecting policies? What could we do about them?

-      What arrangements are there for ‘reverse TNE’? i.e. when institutions from overseas want to connect in your country? Are the arrangements reciprocal?

-      Are your customers collaborative or competitive (i.e. do they offer peer to peer advice?)

Issues may include:

-      Who are your customers? Overseas/sending institutions or domestic institutions with overseas activities

-      What services do/could you provide?

-      What business models do/could they use?

-      How do you take a proactive approach to link up with sending NRENs?

What arrangements are there for ‘reverse TNE’? i.e. you’re your institutions overseas want to connect in a predominantly sending country? Are the arrangements reciprocal?

Issues may include:

-      Understanding of structure and function of an ‘Established’ NREN. What is your desired end state? How do they find out more about other NRENs?

-      Understand which stakeholders (governments departments) need to engage? What is their commitment to support TNE?

-      Where do you find out information on your countries international education/TNE activities? Does the data exist?

-      Do you have specific resources internally to develop/support this work? How difficult is it to make a business case internally?

What type of support would be helpful from NRENs with established TNE support (letter of support etc.)

Issues may include:

-        What does an equitable student experience look like? What information do you collect on student experience?

-        What do you need to think about in terms of connectivity between campuses to ensure TNE students can access same resources?

-        What sorts of applications need to be supported e.g. lecture capture, VLE, off campus support? What about for the future? E.g. Customised learning experiences? Remote assessment and identity/recognition?

-        Who operates the local campus infrastructure?

-        What about staff delivering TNE? What are their issues?

-        How do services commonly offered to domestic students respond when delivered/managed overseas?

-        Will TNE students have same access to learning and library resources as domestic students?

-        How do systems integrate and talk to each other?

-        How and when are you engaged in the planning and delivery of TNE in your institution?

-        What are the common issues - Data protection? Licensing? Connecting back to administrative systems?

-        Do you have quality assurance processes? Do these include technology?

How can you/have you supported peer organisations in your own country?