UPDATE ......From Tuesday 8 April 2025 we have changed the way that Single Sign-on works on this wiki. Please see here for more information:
Update
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*** Please notice the quotation marks around the date and time because of the space between the date and the time part.
which is the number of minutes to subtract from the current time, in order to determine the date and time range of the tickets required.
In a nutshell, the OTRSProducer, queries the OTRS system for all maintenance tickets that were updated in the last 60 minutes. It retrieves those tickets and creates XML messages within the Enterprise Service Bus in the OTRS queue. Once it has completed it's processing, a Consumer, OTRSConsumer, processes the message within the OTRS queue
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