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In September 2016 SIG-Marcomms formulated the need for a larger workshop or exercise about crisis management and crisis communication. Crisis management is becoming an increasingly urgent topic for NREN's and different SIG's and TF's have signaled a need for more discussion, awareness and training on this subject.
To fulfill this need and to facilitate the broader discussion about crisis management between all relevant communities, GEANT will organize a two day crisis management event in November 2017.
To get a clearer idea of what kind of crises NREN's are dealing with, you can read the blog of the SIG-Marcomms meeting here: https://blog.geant.org/2016/09/30/keep-calm-and-carry-on-communicating/.
Venue and dates:
The University of Malaga has kindly accepted to host this event on November 21st and 22nd.
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Programme CLAW2018
Venue and dates CLAW2018
Dates: November 12 and 13, Opening dinner November 11, 2018
Venue: The event will take place in Malaga at
Escuela Técnica Superior de Ingeniería Informática
Bulevar Louis Pasteur, 35
29071 Málaga, Spain
Hotels: There are unfortunately no hotels near the University, but the University can easily be reached from the city center of Malaga with bus line 11 and metro line 1. It is therefore recommended to book a hotel in the city center.
Objectives
- Ensuring awareness of crisis management as a priority throughout the community;
- Ensuring all NRENs have the tools and guidelines to form or enhance their crisis management plans and procedures;
- Creating a common understanding and terminology to deal with crises on a European (long term: global) scale;
- Kickstart an overarching Crisis Management community to share best practices.
- Everyone goes away with at least one point of action on crisis management
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Deliverables from the event:
- Rudimentary guide to write/template for crisis management plans on an NREN level
- Rudimentary European CM procedure
- Key contact lists for major incidents
- Agreed upon language to describe incidents/ shared terminology
- Set of roles defined
- Inventory: who is working on what
Draft programme (all times in CEST)
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Time
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What
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Notes
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9.00 – 9.30
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Welcome
- Mentimeter
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Setting expectations
This is the start of a process
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9.30 – 10.00
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Lightning talks
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Sharing failures
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10.00 – 10.30
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Coffee break
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10.30 – 12.00
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Round of workshops
- How to communicate externally
- How to communicate internally
- Thriving under pressure
- Pitfalls of crisis management
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To be expanded upon
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12.00 – 12.30
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Lightning talks
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Sharing more positive experiences
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12.30 – 13.30
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Lunch
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13.30 – 16.30
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Crisis simulation exercise
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Introduction with rules and goals
Playing out the exercise with observers present
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16.30 – 17.00
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Conclusions from observers
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Leading into the discussions for the next day
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19.00
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Dinner and drinks
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Maybe some sharks and zombies
November 21
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Time
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What
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Notes
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9.00 – 9.30
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Introduction
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Explaining what we are going to do
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9.30 – 10.00
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Lightning talks
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Best practices
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10.00 – 12.30
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Explorers and Receivers exercise in 4 rounds of half an hour
Tea and coffee after round 2
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- Rudimentary guide to write/template for crisis management plans on an NREN level
- Rudimentary European CM procedure
- Key contact lists for major incidents
- Agreed upon language to describe incidents/ shared terminology
- Set of roles defined
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12.30 – 13.30
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Lunch
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13.30 – 14.30
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Presentations by receivers and next steps
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Actively asking for volunteers to take the next steps
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14.30 – 15.00
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End of the event
- Mentimeter to see if all expectations were met
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Last conclusions
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Target group
- We invite all NRENs to send to CLAW representatives from their NOC, marketing-communications, CSIRT and/or information security management teams.
Target group:
- People from SIG-ISM, SIG-NOC, SIG-Marcomms, SIG-MSP, TF-CSIRT
Working group:
The working group consists of:
- Robert Tofte, Nordunet - SIG-ISM
- Robert Haymon-Collins, Jisc - SIG-Marcomms
- Laetitia Lagneau, Belnet - SIG-Marcomms
- Wojciech Bohdanowicz, PSNC - SIG-Marcomms
- Damian Niemir, PSNC - SIG-Marcomms
- Giovanni Sorenti, Jisc - SIG-NOC
- Joze Hanc, ARNES - SIG-NOC
- Jordi Guijarro, CSUC - TF CSIRT
- Francisco Monserrat, RedIRIS - TF CSIRT
- Victoriano Giralt, University of Malaga
- Nicole Harris, GEANT
- Sigita Jurkynaitė, GEANT
- Dick Visser, GEANT
- Steffie Bosman, GEANT
- Charlie van Genuchten, GEANT
Tasked with:
- creating a scenario outline
- making a short-list of speakers/trainers for the second day
There is a preliminary planning available.
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