UPDATE ......From Tuesday 8 April 2025 we have changed the way that Single Sign-on works on this wiki. Please see here for more information:
Update
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Using MYSQL Workbench, import the otrs.sql file into the otrs database on test-msr.geant.net.
The queues used generate the results are below:
Business Development
Eduroam
Eduroam::Eduroam_SMEs
Educonf
Educonf::Educonf_SME
GTS
GTS::GTS SA2
Implementation
Maintenance
Operations Centre
Operations Centre::Internal
Operations Centre::Resolved
Pending
Security::CERT
Service Assurance::Customer Orders