...
| Scope | Measurement | SLT |
|---|---|---|
| NRENs diverse connections to GÉANT routers | Service availability | 99.999%90% |
| Multi-homed NRENs connected to GÉANT with third-party managed circuits | Service availability | 99.9% 90% |
| Single-homed NRENs | Service availability | 99.4% 90% (may vary, depending on sub-providers) |
...
| Scope | Measurement | SLT |
|---|---|---|
| ALL NRENs | Time to respond to a faultTimeTdffault | 15 minutes |
| GÉANT PoPs in Europe | Time to fix a fault | 5 hours 12 hours |
The GÉANT Operation Centre (OC) provides 24×7 support throughout the year. Notifications are issued to the affected partner within 15 minutes of incident detection by the central monitoring system.
...
Any requirement for bespoke reporting mechanism for GÉANT IP traffic statistics and availability should be discussed with the GÉANT Partner Relations Team (partner-relations@geant.netorg).
Requesting additional GÉANT Access Capacity
...
In case of a connection being provided over a managed wavelength, the lead time will vary from provider to provider. Delivery times will be confirmed on a case-by-case basis. Please contact the Partner Relations team for more information: partner-relations@geant.netorg
| Service | Delivery time |
|---|---|
| GÉANT IP upgrade | 10 days |
| GÉANT IP upgrade requiring further physical capacity | 10 weeks |
...
Charges may apply to backhaul a backup circuit to a neighbouring PoP to increase the resilience required to reach 99.999% service availability.
A one-off charge applies for the backhaul of a backup circuit.
...
For more information or questions, please email partner-relations@geant.netorg.