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ScopeMeasurementSLT
NRENs diverse connections to GÉANT routers Service availability99.999%90%
Multi-homed NRENs connected to GÉANT with third-party managed circuitsService availability 99.9% 90%
Single-homed NRENsService availability 99.4% 90% (may vary, depending on sub-providers)

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ScopeMeasurementSLT 
ALL NRENsTime to respond to a fault15 minutes 
GÉANT PoPs in Europe  Time to fix a fault5 hours 12 hours 

 

The GÉANT Operation Centre (OC) provides 24×7 support throughout the year. Notifications are issued to the affected partner within 15 minutes of incident detection by the central monitoring system.

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Any requirement for bespoke reporting mechanism for GÉANT IP traffic statistics and availability should be discussed with the GÉANT Partner Relations Team (partner-relations@geant.netorg).

Requesting additional GÉANT Access Capacity

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 In case of a connection being provided over a managed wavelength, the lead time will vary from provider to provider. Delivery times will be confirmed on a case-by-case basis. Please contact the Partner Relations team for more information: partner-relations@geant.netorg

ServiceDelivery time
GÉANT IP upgrade  10 days
GÉANT IP upgrade requiring further physical capacity  10 weeks

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Charges may apply to backhaul a backup circuit to a neighbouring PoP to increase the resilience required to reach 99.999% service availability.

A one-off charge applies for the backhaul of a backup circuit.

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For more information or questions, please email partner-relations@geant.netorg.