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- promote collaboration between research and education networking organisations in Europe and other regions on the topics of strategic, business and cooperative management of services. Example areas of interest include but are not limited to:
- strategic approaches to management and the management of services;
- product and service lifecycles;
- customer support;
- service level agreements;
- procurement;
- promoting the implementation of the Green Agenda;
- user engagement;
- efficiencies in economies of scale through e.g. aggregating demand, service sharing;
- growing the business – which groups to target.
- provide a forum to promote the development and execution of best practices in planning, sourcing and delivering services to customers. This will be achieved through task force group meetings, the use of online collaborative tools, collating and dissemination of information or organising pilot projects;
- provide inputs, discussions, ideas and feedback that ultimately help participants in their business as usual with their own target groups, users, other target communities and individual stakeholders;
- liaise with other groups through joint meetings / workshops / projects / specific tasks on areas of overlapping interest or common need, in particular SIG-Marcomms;
- try to build up active participation in the group;
- provide feedback on initiatives that can serve as inspiration or recommendations for follow up within the GÉANT Project or other projects and initiatives.
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1a. “At least 3 NRENs or other organisations support the creation of the SIG and are willing to actively participate.”
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b. “An initial Steering Committee (SC) of 3-5 individuals nominated by the supporting organisations is established by simple agreement of the requesting NRENs or other organisations.”
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Approval for SIG-MSP was given by the GÉANT Executive Team on DATE 2016. The first ‘year’ of SIG-MSP will start on xxxx and last until xxxx. BACKDATE TO END OF TF-MSP ToR (28 Feb 2016)???.
2. “Once the SIG has been created, GÉANT will provide continuous support subject to yearly monitoring.”
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7. The SC is also responsible for producing brief annual reports to GÉANT about the progress of the SIG according to the pre-defined yearly plan and Key Performance Indicators.
Plan for 2016.
- Meet 3 times a year (Winter, Spring and Autumn – for 2016 the first two meetings have already taken place and the Autumn meeting is shaping up for October in Rome);
- Ensure mailing list is actively used.
- Presentations, ideas and experiences to be shared via wiki, which needs to be developed.
- End of calendar year evaluation of SIG-MSP by mailing list members.
- Send results of evaluation and KPIs to Executive Team early December.
- Aim to have a joint meeting with SIG-Marcomms in Spring 2017.
KPIs
Number of individuals attending meetings
as 1) total per year and ≥ 45
2) average per meeting, ≥ 24
3) year total from GÉANT staff, ≥ 5
number of
organisations represented from
4) membership and ≥ 15
5) other organisations. ≥ 3
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For SIG-MSP, this employee is Laura DurnfordAnnabel Grant, with support from from Magda Haver.
4. A SIG has no dedicated budget other than the expenses of GÉANT (detailed in V. 1.).
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