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This page contains service description outlining how and where service should be used, targeted users, service delivery model and service elements and topology.
RESPONSIBLE: Information provided in this page is initially populated by the development team (during the transition phase), and revised based on the need or in a yearly service check by service_name Service Manager, with exception of CBA which remains the responsibility of business development team.
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The aspects of eduroam SP operationm operation beyond the RADIUS uplink remain in the responsibility of the eduroam SP administrator, and are subject to the eduroam Service Definition as usual. This includes (but is not limited to) local logging of IP leases to MAC addresses in the Enterprise Wi-Fi session, having sufficient Wi-Fi coverage, and making sure the IP uplink works within expected parameters.
Users
Add definition of who are the targeted users, estimate about possible number of users etc.
Contacts
All operations, business development and stakeholders contacts
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eduroam Managed SP is a multi-level multi-tenant system with several stakeholder groups:
eduroam National Roaming Operator (NRO) administrators
eduroam NRO administrators recruit R&E institutions in their NRO region. They offer eduroam Managed SP to these institutions, and enable them to use the service using the NRO's web-based institution management interface. The service offers multi-tenancy on this level, meaning that each NRO has its own compartment in the system - an NRO administrator only sees his own institutions, and can manage his own NRO's properties and subscription. The number of NRO-level tenants is limited by the number of DNS country-code top-level domains on the planet. I.e. there is no discrimination between GEANT partner NRENs and other NROs.
eduroam institution administrators (SPs)
eduroam SPs, once invited by their NRO, enroll to the service to provision, modify and remove their Wi-Fi deployments from eduroam. They do this on a non-technical level using a web interface. At the end of the process, they receive an IP address, port number and shared secret to connect to with their local Wi-Fi infrastructure.
The service also provides multi-tenancy on this level, here meaning that the SP admin has an own compartment for the organisation in the system - only the own institution is seen and can be managed.
Contacts
| Paul Dekkers | Stefan Winter | eduroam NROs are providing the L1 support to the eduroam SPs. NROs participating in eduroam Managed IdP are encouraged to subscribe to cat-users@lists.geant.org as a more direct channel to the development team. help@eduroam.org is first level contact provided by GEANT, and primarily targeting eduroam SPs who did not find a solution with their NRO. In case of technical problems with the service itself, a "Message of the Day" (MOTD) is displayed on the web interface front page, immediately visible to both NROs and eduroam SP administrators. | eduroam-ot@lists.geant.org | eduroam OT has direct links to development team |
Service Delivery Model
The service is delivered as a multi-level, multi-tenancy service as described above in "Users". It consists of a web service with ancillary systems in the background as described in the beginning of this page.
Service Elements
Service elements are described on the Operational Requirements page. All technology and software is developed in-house
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Service Delivery Model
Add explanation about organisation of service delivery
Service Elements
Service Elements, with brief descriptions (or links) to products, resource types or instances and technical components or software stack, and indications of their types - if they are developed internally (in-house), OSS, or commercial off-the-shelf products or software. Service elements are grouped in two categories:
Technology Infrastructure
Add list and description of products and resources used to deliver main functionalities of the service. Add service technical architecture - i.e. it is good to have a conceptual architectural diagram and topology diagram.
Supporting Infrastructure
Add list and descriptions of products and resources used to deliver supporting services such as specialized monitoring and measuring systems, configuration management system, issue/request (ticket) management system, reporting system, etc.
Cost Benefit Analysis (CBA)
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