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When the transition process starts two main documents should be prepared by the development team:


Service hosting and management requirements and current status TEMPLATE

A document with the description of the service and how the service operationally works should be redacted.
And example of the structure of the document and the aspects that should be described follows:

Introduction 

 Generic requirements 

 Infrastructure hosting requirements 

 Hardware and network 

 High availability 

 Monitoring

 Addressing and naming 

 System administration requirements

Operating system administration 

Disaster recovery and backup 

Log retention 

Accessibility of service instances 

 Operation procedures

Enrol of a new user 

Deployment of new customer instances (if applicable)

Updates of the service instances 

 Key Performance indicators 

 Support 

 Check List for OLA.docx