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To raise support request, please write an email to: help@geant.org

To raise a new feature request, please create request at: GÉANT JIRA under appropriate project category.

Software Development team emailing list: swd@geant.org

The SWD Services are shown in Service Catalogue

The support section is split into four main sub-

Tip
titleWelcome to the Systems Documentation space

Area managed by: Software Engineering Team.

Area's scope: Internal to the organisation only.

 

*Please read the documentation before contacting the Software Engineering Team with any support type queries.

 

The documentation is split into five main

sections depending on your need. Click on the links below to view the documentation:

Main Sections:

User Documentation

Support Documentation

Admin Documentation

DevOps Documentation

Service Management Documentation

Documentation Summary:

System Name System DescriptionURLUser GuideSupport GuideAdmin GuideReport An IncidentRequest A ChangeOpsDBOperations databasehttp://opsdb.geant.net
Image Removed
Dashboard (Current)Fault management and alarm systemhttps://dashboard-primary.geant.netJira: SYSJira: SYS

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The team

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Mandeep Saini

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Robert Latta

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Erik Reid

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Massimiliano Adamo

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Mark Golder

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Kumar SM



Tip
titleWelcome to the Systems Documentation space

Area managed by: Software Development Team.

Area's scope: Internal to the organisation only.

 

If you cannot find the system in the above table, please contact the Software Enginnering Team and let them know.

 

 

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