When the transition process starts two main documents should be prepared by the development team:
- Infrastructure and Resources Requirements form to be filled and returned to the Operation team
- Service hosting and management requirements and current status.
This page describes the requirements and the procedures that need to be describe in order to start that transition process.
Service hosting and management requirements and current status TEMPLATE
A documents document with the description of the service and how the service operationally works should be redacted.
And example of the structure of the document and the aspects that should be described follows:
Introduction
Generic requirements
Infrastructure hosting requirements
Hardware and network
High
...
availability
Monitoring
Addressing and naming
System administration requirements
Operating system administration
Disaster recovery and backup
Log retention
Accessibility of service instancesinstances
Operation procedures
Enrol of a new user
Deployment of new customer instances (if applicable)
Updates of the service instancesinstances
Key Performance
...
indicators
Support
The following list is a complete example of what should be documented.
It might be that some of these points are not applicable to your service. For a more complete list of things that should be documented check the check list attached to this page.
Support