UPDATE ......From Tuesday 8 April 2025 we have changed the way that Single Sign-on works on this wiki. Please see here for more information:
Update
...
The class uses the standard AuditLog class to write log message to /tmp/otrs/Outlook-YYYYMMDD.log. The location and name of the log file is configurable from within the otrs.properties file
The class also uses the JAVA class MaintenanceTicket to store the information about the Maintenance Tickets retrieved.
MySQL Database Connection
...