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Every hour, a CRON job runs a Bash Shell script called /home/local/GEANT/dante.sanigar/scripts/otrs_2_outlook.sh located on the test-esb01.geant.net (62.40.109.42) server. I (Omar Q.) moved the scripts folder to "/home/scripts/" directory, just in case the home directory is removed during a housekeeping exercise as Richard Sanigar left the organisation. OTRS TT# 2018100434000618
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The application uses a properties file called /"home/local/GEANT/dante.sanigar/scripts/otrs.properties" that contain the global variables required.
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The Source Code is available from the following GitLab URL: https://gitgitlab.geant.net/gitlablive-projects/srcotrs/otrs