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Suggested services that need to be develped to address the challenges are end-to-end support and 24/7 service desks.
Tools, toolkits and resources
Esther Wilkinson, Jisc
The main tasks of this workstream are to
- identify tools and resources already in existance,
- to develop a suite of tools and resources
- and to understand requirements of tools and resources to more directly support education institutions or policy stakeholders in the NREN country
to enable NRENs to support TNE, individually and globally and enable accesability.
Esther presented a few examples of existing tools and information sharing platforms that can be used or adopted by NRENs, such as:
- GÉANT Interactive Connectivity Map,
- UK (Jisc) TNE Tech Special Interest Group, connecting 23 higher education institutions,
- Jisc TNE Toolkit (checklists for NRENs and education institutions supporting TNE),
- the blog of case studies In the Field,
- TNE registration form, used by Jisc and HEAnet
- GÉANT SIG-TNE wiki page
A couple of areas that this group could work on to add onto the abovementioned resources are collecting and publishing country specific info and writing up more success stories for the 'In the Field' blog and other media.
Next steps
• Steering Committee to develop SIG-TNE Workplan based on todays discussions and share on SIG Wiki
• Survey SIG-TNE members on Workplan contents and call for contributors
• Plan and communicate next meetings of SIG-TNE every six months (on or around November 2017, then TNC18)
• Continue to develop SIG-TNE Wiki site resources