UPDATE ......From Tuesday 8 April 2025 we have changed the way that Single Sign-on works on this wiki. Please see here for more information:
Update
Note down the total number of opened tickets from this link: http://test-msr.geant.net:8888/msr/ms_new_tickets.jsp and the total number of closed tickets from this link: http://test-msr.geant.net:8888/msr/ms_closed_tickets.jsp
Using either MySQL Workbench or Heidi-SQL review the record of tickets in the previous months report in the table reports.msr_ticket_data and note down the number of carried forward tickets.
The number of carried forward tickets from the previous month becomes the number of brought forward tickets of the current month.
The carried forward tickets for the current month = (The number of brought forward ticket of the current month + The number of opened tickets for the current month) - The number of closed tickets for the current month
Create a new row in the database table reports.msr_ticket_data with the new figures.
Check your results by using the link: http://test-msr.geant.net:8888/msr/ms_summary_tickets.jsp