Background

Every Four Hours (which is configurable) or when a user presses the Refresh Map button a message is created on the Dashboard Enterprise Service Bus (ESB) in the prodrepopulate.map.queue

Check the prodrepopulate.map.queue on http://prod-dboard01-esb.geant.net:8161/admin/browse.jsp?JMSDestination=prodrepopulate.map.queue for messages being processed.

Also check the the consumer is running: http://prod-dboard01-esb.geant.net:8161/admin/queueConsumers.jsp?JMSDestination=prodrepopulate.map.queue 

First things to check is whether the OpsDB Copier Process is running on prod-opsdb01.geant.net.

The configuration file for the process is stored in /home/local/GEANT/dante.sanigar/config/application.properties

Navigate to /home/local/GEANT/dante.sanigar

Check that the process is running: pgrep java

Check the last time the file opsdb.sql was created: ls -lart dumps

Check the contents of the copier.log to see for any obvious errors: tail -50 copier.log

If the process is not running, it can be started: java -jar opsdbCopier-1.0-SNAPSHOT.jar > copier.log &

Next check that everything is OK on the Correlator box prod-dboard01-corr.geant.net

Login into prod-dboard01-corr.geant.net

Navigate to /home/local/GEANT/dante.sanigar

Check that the process is running: pgrep java

Navigate to /tmp

Check the timestamp of the file /tmp/received : ls -lart received

tail -f /var/log/snmptraps/new-dashboard/Populator/allLog.txt