-- draft --
1. Purpose
goal is to evaluate the service level, recognise excellence and identify possible weak spots all in order to maintain and improve the over quality of the service
2. Rules & Process
once a year - initial audit (2 months) + audit for those who failed (1 month)
requirements and recommendations = norms = MUST, SHOULD, MAY
audit marks:
- NRO passes: all MUSTs obeyed
- NRO is good: all MUSTs + all SHOULDs obeyed
- NRO is excellent: all MUSTs + all SHOULDs + all MAYs
audit results:
- rewards and sanctions
audit tools:
- self assesment
- automatic via monitoring tools
- manual assessment by the OT / audit team
audit process:
- initiated by the eduroam OT
- NRO admins fill in the web form (monitor.eduroam.org/audit)
- OT provides data via manual audit or monitoring tools
- OT publishes final results (only final mark per NRO is publicly available
3a. Requirements and recommendations
| Number | Name | Description | Status | Tools |
|---|---|---|---|---|
| 1 | policy | NRO has signed the appropriate version of the policy | MUST | OT checks in official archive |
| policy | NROs should appoint at least one representative to the eduroam SG | SHOULD | OT checks meeting participation | |
3b. Secondary Requirements and recommendations (MOL)
| Number | Name | Description | Status | Tools |
|---|---|---|---|---|
| 1. | Physical signage | NRO advises member organisations to deploy physical signage in areas where eduroam is available (e.g. to assist visitors with medical prosthetics) | Should | Evidence: copy of documentation/web page |
4. References
eduroam Compliance Statement https://www.eduroam.org/support/eduroam_Compliance_Statement.pdf
European Confederation eduroam policy https://www.eduroam.org/wp-content/uploads/2016/05/GN3-12-194_eduroam-policy-for-signing_ver2-4_1_18052012.pdf
eduroam Service Definition https://www.eduroam.org/wp-content/uploads/2016/05/GN3-12-192_eduroam-policy-service-definition_ver28_26072012.pdf