UPDATE ......From Tuesday 8 April 2025 we have changed the way that Single Sign-on works on this wiki. Please see here for more information:
Update
Support Levels:
Level | Responsible Party | Responsibility |
|---|---|---|
1 | Operations Centre | Direct users of the application; able to work on known support issues such as creating and saving filters, etc. Should contact Level 2 for next support level. |
2 | Operations Team | Owners of the product/application. Able to carry out advanced operations and troubleshooting on the application. Should contact Level 3 for next support level. |
3 | Systems | Responsible for development and maintenance of the application. Also provide advanced support for Level 1 and Level 2 users. |
Logging information:
Module | Location | Description |
|---|---|---|
Database | logs/mysql.log | Everything |