Service Description
- Definition
- Users
- Current status
- Any changes/updates planned?
Service Documentation
What documentation do we need?
User Guides
- user facing documentation (web sites etc.)
Operational Guide
- Application management requirements
- day to day service management
- Update processes
- Define who triggered the update, how its tested and implemented
- Software version updates
Deployment Guide
- Infrastructure Hosting Requirements
- VMs
- Hardware and network requirements
- CPUs
- RAM
- Storage
- Network Connectivity
- High Availability and backup
- Monitoring
- Firewall and Accessibility needs
- System Administration Requirements
- Operating system
- Standard software requirements
Deployment process
- Processes for updates on the machine
- Application management requirements
Support FAQs
- Customer Support
Others
- Describe customer support process
Validation Areas
What needs to be audited?
- Functional Testing
- Quality Testing
- Security Validation
- Documentation Validation
Generic Requirements
Anything miscellaneous