Prerequisites

SSH Access

• Please use your GEANT AD account(GEANT\dante.xxx or GEANT\Firsname.Lastname)to have ssh access and sudoer rights on the required servers.

• To log into a particular host (e.g. prod-lg01.geant.org):

ssh your.name@prod-lg01.geant.org

Service Doesn't Load

Problem

The Web service either doesn't load, loads partially, or gives errors when trying to submit a command.

Solution

1. Log into prod-lg01.geant.org and issue the following commands:

% sudo systemctl restart looking-glass-service.service
% exit

2. Log into prod-lg02.geant.org and issue the following commands:

% sudo systemctl restart looking-glass-service.service
% exit