Page tree
Year 1Year 2Year 3Year 4Total costs
Y1 Q1Y1 Q2Y1 Q3Y1 Q4Y2 Q1Y2 Q2Y2 Q3Y2 Q4Y3 Q1Y3 Q2Y3 Q3Y3 Q4Y4 Q1Y4 Q2Y4 Q3Y4 Q4
Total Development122501325041312.5000000000000066812.5
Development FTE1100011000110000000033000
Travel for Outreach7507507502250
Coordination with partner relations/user liason5005005001500
2nd level support 10% easy cases312.5312.5
2nd level support 85% average cases2125021250
2nd level support, 5% difficult cases 75007500
Pilot ticketing system setup10001000
Total Production0004406.256254.68756304.68756004.68757154.68759587.58365.6258437.59515.6258837.57615.6257015.6258765.62598265.625
Handover FTE2000
Reactive 2nd level support 10% easy cases00031.2578.12578.12578.12578.125125109.375125109.375109.37593.7593.7593.751203.125
Reactive 2nd level support 85% average cases0001062.52656.252656.252656.252656.2542503718.7542503718.753718.753187.53187.53187.540906.25
Reactive 2nd level support, 5% difficult cases 000250625625625625100087510008758757507507509625
Pro-active ticket resolution 00062.5195.3125195.3125195.3125195.3125312.5312.5312.5312.5234.375234.375234.375234.3753031.25
Travel for customer/user engagement0007507507507507507507507507507507507507509750
Coordination with partner relations/user liason0007507505005007507505005007507505005007508250
1st line support & full production ticketing system + FAQ KB000150012001500120021002400210015003000240021001500300025500
Total Costs122501325041312.54406.256254.68756304.68756004.68757154.68759587.58365.6258437.59515.6258837.57615.6257015.6258765.625165078.125
Income
SA2 Handover budget200000000002000
EU GN2-JRA3 T21150011500115000000034500
Pilot staff JRA3 T29000900018000
Travel Budget JRA37507507502250
Travel budget SA27507507507507503750
SA2 Operations funding 17 891 17 891 17 891 17 891 17 891 89456.25
Future operations incident management funding request in GN4-3 20 000 20 000 20 000 20 000 20 000 20 000 20 000 20 000 160000
Future travel funding request in GN4-37507507507507507507507506000
Total Funding12250212502325018641.2518641.2518641.2518641.2518641.252075020750207502075020750207502075020750315956.25
CashFlow08000-18062.51423512386.562512336.562512636.562511486.562511162.512384.37512312.511234.37511912.513134.37513734.37511984.375150878.125
JRA310250Gross Margin0.477528534
SA293206.25200095206.25
Year 1Year 2Year 3Year 4
Y1 Q1Y1 Q2Y1 Q3Y1 Q4Y2 Q1Y2 Q2Y2 Q3Y2 Q4Y3 Q1Y3 Q2Y3 Q3Y3 Q4Y4 Q1Y4 Q2Y4 Q3Y4 Q4
Cumulative Costs122502550066812.571218.7577473.437583778.12589782.812596937.5106525114890.625123328.125132843.75141681.25149296.875156312.5165078.1251613709.375
Cumulative Funding1225024500457506900087641.25106282.5124923.75143565162206.25182956.25203706.25224456.25245206.25265956.25286706.25307456.252492562.5
Cumulative Cash Flow0-1000-22062.5-24281.25-14113.43758390.937543531.87590159.375145840.625213906.25294284.375385896.875489421.875606081.25736475878853.1253831384.375
Gross Margin0.352590206