In order to properly coordinate between maintenance actions over our services and pilot activities with end-users, we agree on the following procedures.

For the purposes of this document, 'production service' means any service or tool listed in 'Production' column in Domain name conventions but also any other component of Up2U platform that is intended to be accessed by external users (which is currently, for instance, Moodle pedagogy-test instance together with its backend-components).

The pilot coordinator is Michał Zimniewicz, PSNC (or, in his absence, Allan Third, OU).

The procedures:

1. Service and tool owners (WP3/WP4) report all planned downtimes of production services to the pilot coordinator. Other maintenance actions, even if they do not cause downtimes, should be reported too.
2. The pilot coordinator announces about the maintenance window to the WP7 mailing list (and other specific people, if relevant).
3. In cases of longer downtimes
   1. a notification to the WP7 mailing list might be sent after the maintenance job is finished,
   2. a notification in the Wordpress site (possibly at https://up2university.eu/up2universe/) might be published (the pilot coordinator → WP2 leader).