Goal:
Topic |
Priority |
Subtopic |
Suggested deliverable |
---|---|---|---|
Survey of tools |
1 |
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|
Collect information about which tools are used by the NOCs participating in TF-NOC |
Survey |
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Report and statistics with the survey results |
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Make a comparison of the above tools and what NOC functions they can support. |
Mapping between tools and functions |
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|
Create a taxonomy for tools including information relevant for NOCs (e.g. technology, environment, benefits and goal.) |
Taxonomy for NOC tools |
Monitoring tools |
2 |
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Collect information about which monitoring tools are used by the community |
Report and statistics with the survey results |
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Investigate how the monitoring tools are deployed and for what purpose (e.g. faultfinding, alarming, statistics) they are used in different NOCs. |
Summary of the deployment of monitoring tools and their purpose |
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|
Discuss and collect information about how monitoring tools can and are used to help keep track of SLAs. |
Summary of how monitoring tools are used for SLA |
Reporting and statistics tools |
3 |
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Collect information about which reporting and statistics tools or systems are used by the community. |
Report and statistics with the survey results |
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Identify what information is collected by reporting and statistics tools and who (e.g. management, boards or customers) use that information. |
Report of the collected information and the role of the people that collects it |
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Discuss what information is seen as sensitive information and how do NOCs deal with the distribution of this information. |
Report on how NOCs deal with sensitive information |
Performance management |
4 |
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Collect information about which performance management tools or systems are used by the community. |
Report and statistics with the survey results |
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Discuss what performance values for the network and services are important for NOCs. |
List of important performance values |
Ticketing systems |
5 |
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Collect information about which ticket systems are used by the community. |
Report and statistics with the survey results |
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Discuss and investigate what can be done to harmonize ticket systems and make them work together. |
Summary of recommendations to harmonize ticket systems |
Knowledge management |
6 |
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Collect information about which knowledge management tools or systems are used by the community. |
Report and statistics with the survey results |
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Discuss and identify what information can and is useful to share between NOCs. |
Summary and recommendations about what information is useful to share |
Tool development |
7 |
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Investigate the interest and possibility of open-source development (if appropriate) in TF-NOC. |
Report on the interest of open-source development and possible volunteers |
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Investigate the possibility of sharing tools or specifications of tools produced by participants of TF-NOC. |
Report of the survey for ad-hoc tools |
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Collect and share experiences about developing vs acquiring tools. |
Survey of ad-hoc tools & integration with DB |
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Report and compilation of experiences |
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Collect and share information about tool integration to databases. |
Report with the different approaches to the integration of databases and other network management tools |