Introduction:

In September 2016 SIG-Marcomms formulated the need for a larger workshop or exercise about crisis management and crisis communication. Crisis management is becoming an increasingly urgent topic for NREN's and different SIG's and TF's have signaled a need for more discussion, awareness and training on this subject.

To fulfill this need and to facilitate the broader discussion about crisis management between all relevant communities, GEANT will organize a two day crisis management event in November 2017.

To get a clearer idea of what kind of crises NREN's are dealing with, you can read the blog of the SIG-Marcomms meeting here: https://blog.geant.org/2016/09/30/keep-calm-and-carry-on-communicating/.

Draft outline event (to be fleshed out):

First day

Exercise crisis management and communication

Second day

Morning: training in crisis communication and workshop how to set up a national crisis exercise

Afternoon: roundtables to discuss how to cope with a crisis on a European scale

Theme exercise (ideas):

• European Crisis
• Network connectivity issue (attack or natural disaster)

Form exercise:

In this exercise all players will congregate at one location to play out crisis scenario together. Every player will get assigned a role within different teams. These different teams will work together to deal with questions and orders in a realistic and evolving scenario. There will be one responscel that will provide injects throughout the day to keep all teams engaged. This responscel can simulate different outside factors like journalists, angry clients and government entities.

Objectives (to be expanded):

• Training people
• Awareness
• Connecting communities

Target group:

• People from SIG-ISM, SIG-NOC, SIG-Marcomms, SIG-MSP, TF-CSIRT

Working group:

The working group consists of:

• Robert Tofte, Nordunet - SIG-ISM
• Robert Haymon-Collins, Jisc - SIG-Marcomms
• Laetitia Lagneau, Belnet - SIG-Marcomms
• Wojciech Bohdanowicz, PSNC - SIG-Marcomms
• Damian Niemir, PSNC - SIG-Marcomms
• Giovanni Sorenti, Jisc - SIG-NOC
• Joze Hanc, ARNES - SIG-NOC
• Jordi Guijarro, CSUC - TF CSIRT
• Francisco Monserrat, RedIRIS - TF CSIRT
• Victoriano Giralt, University of Malaga
• Nicole Harris, GEANT
• Sigita Jurkynaitė, GEANT
• Dick Visser, GEANT
• Steffie Bosman, GEANT
• Charlie van Genuchten, GEANT

Tasked with:

• creating a scenario outline
• making a short-list of speakers/trainers for the second day

There is a preliminary planning available.

Venue and dates:

The University of Malaga has kindly accepted to host this event on November 21st and 22nd (dates to be confirmed).